Delete your FYXGO account

How to request deletion

Email admin@fyxgo.co.uk with the subject “FYXGO account and personal-data deletion request”. Include:

• Your full name.
• The email address and mobile number registered to your account.
• Whether you are a customer, an engineer, or both.
• A clear request to permanently delete your account and associated personal data.

Where possible, send the request from your registered email address. If you no longer have access to it, say so in your email. Do not send passwords, verification codes or payment-card details.

This opens your email app with a draft request. You must send the email to submit your request. If no email app opens, email admin@fyxgo.co.uk directly.

What happens next

FYXGO will verify that the request belongs to the account holder before deleting any account. You may be asked for additional information to confirm your identity. Sending an email does not immediately delete your account.

Permanent deletion closes your customer and/or engineer account and removes associated personal data that no longer needs to be retained, such as profile and contact information, saved addresses, account preferences and uploaded documents. Deletion cannot be undone.

Records that may need to be retained

Some records may need to be retained for legal, tax, regulatory or legitimate business reasons, including invoices, payments, disputes and safety records. Outstanding jobs, payments or disputes may need to be resolved before the request can be fully completed.

You can ask which records must be retained, why, and for how long. FYXGO will explain any retention or deletion limitations when responding to your request. See our Privacy Policy for your data-protection rights and further information.